FAQs

1. What is your return policy?

We accept returns within 30 days of delivery. Items must be unused, in their original packaging, and accompanied by a receipt or proof of purchase. For detailed instructions on how to return an item, please visit our Return Policy page.

2. How long does shipping take?

Shipping times vary based on your location. Typically, orders are processed within 1–2 business days. Standard shipping takes approximately 5–7 business days. Expedited shipping options are available at checkout.

3. Do you offer international shipping?

Yes, we offer international shipping to most countries. Shipping rates and delivery times vary depending on the destination. For more information, please visit our Shipping Policy page.

4. How can I track my order?

Once your order has shipped, you will receive a confirmation email with a tracking number. You can track your order by clicking on the link provided in the email or by visiting our Order Tracking page.

5. What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods. All transactions are processed securely.

6. How can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible at support@novagoods.com. Once an order is processed or shipped, changes or cancellations may not be possible.

7. What if I received a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact us immediately at support@novagoods.com with your order number and a description of the issue. We will arrange for a replacement or refund as needed.

8. How can I contact customer support?

You can reach our customer support team via email at support@novagoods.com or by phone. Our team is available Monday–Friday, 9 AM–5 PM.

9. Do you offer gift cards?

Yes, we offer gift cards in various denominations. You can purchase gift cards directly from our website and use them for any items in our store.

10. How can I sign up for your newsletter?

To receive updates, promotions, and special offers, you can sign up for our newsletter by entering your email address in the subscription box located at the bottom of our homepage.